Legal

Terms of Service

The agreement between you and us. Plain language, and it means what it says.

Last updated 3 October 2026

1. Who these terms are with#

These terms are between you and Hotelio, Colombo, Sri Lanka ("Hotelio", "we", "us"). By creating an account or using the service you agree to them. If you are agreeing on behalf of a company, you confirm you are authorised to do so.

2. What the service is#

Hotelio is hosted software for managing a hotel: bookings, rooms, housekeeping, billing and invoices. It is provided as a subscription and accessed through our iOS app and web dashboard.

We may add, change or remove features. If we remove something you depend on materially, we will tell account holders by email beforehand.

3. Your account#

  • You must give accurate information and keep it up to date.
  • You are responsible for what happens under your account, including anything done by people you give access to.
  • Keep your sign-in details secure and tell us promptly if you think someone else has access.
  • You must be at least 18 and using Hotelio for a business, such as a hotel, guesthouse or villa you run or work for.
  • One account covers one property.

4. Trial, pricing and payment#

  • New accounts get a 30-day free trial. We do not ask for payment details to start it.
  • If the trial or a subscription ends without a plan in place, your account becomes view-only: you can still see your bookings, guests and reports, but adding or changing anything needs a subscription. Your data is not deleted when the trial ends.
  • After the trial the price is US$10 per month or US$100 per year, per property, unless we have agreed otherwise with you in writing. In the iPhone and Android apps, the price is the one the App Store or Google Play shows in your currency.
  • In the iPhone app, you subscribe through Apple's in-app purchase and pay with your Apple ID. Apple processes the payment, and Apple's Media Services Terms also apply to the purchase.
  • In the Android app, you subscribe through Google Play Billing and pay with your Google account. Google processes the payment, and the Google Play Terms of Service also apply to the purchase.
  • On the web, payments are processed by Paddle.com Market Ltd, which acts as the merchant of record. Paddle's buyer terms also apply to the purchase, and Paddle handles applicable sales tax and VAT.
  • Subscriptions renew automatically at the end of each period until cancelled.
  • We may change prices. Existing subscribers get at least 30 days' notice by email, and the new price applies from the next renewal.

If a payment fails we may suspend access to the service until it is resolved. Your data is not deleted during a suspension.

5. Cancelling#

You can cancel at any time in the app under Settings → Subscription & billing. Your subscription keeps working until the end of the period you have already paid for, and does not renew after that. See our Refund Policy for when money is returned.

If you subscribed in the iPhone app, cancel in your iPhone's Settings → your name → Subscriptions. Only Apple can cancel or refund an App Store subscription. If you subscribed in the Android app, cancel in the Play Store under your profile → Payments & subscriptions → Subscriptions.

6. Your data#

You own the data you put into Hotelio. We do not sell it, and we do not use your guest records for our own purposes. We process personal data as described in our Privacy Policy.

You are responsible for having a lawful basis to record your guests' personal data, and for telling them how it is used. In data protection terms, you are the controller of guest data and we are your processor.

You can delete your account and its data at any time from Settings → Delete account. That is permanent — export anything you need first.

7. Acceptable use#

You agree not to:

  • Use Hotelio for anything unlawful, or to store unlawful content.
  • Attempt to access another customer's data, or probe or breach our security.
  • Reverse engineer, resell, or run the service on behalf of third parties as your own product.
  • Place load on the service that interferes with other customers, including automated scraping.

We may suspend an account that breaches this section. Where it is reasonable to do so, we will warn you first.

8. Availability#

We work to keep Hotelio available and to take regular backups, but we do not promise a specific uptime figure. Maintenance, provider outages and events outside our control can interrupt service.

Hotelio is provided "as is". To the extent the law allows, we exclude implied warranties of merchantability and fitness for a particular purpose.

9. Limits on liability#

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, we are not liable for lost profits, lost revenue, lost bookings, or indirect or consequential loss. Our total liability in any twelve-month period is limited to the amount you paid us in that period.

Keep your own records. Hotelio is a tool for running your property, not a substitute for your accounting or legal obligations.

10. Ending the agreement#

  • You may stop using Hotelio and delete your account at any time.
  • We may end this agreement with 30 days' notice, or immediately if you materially breach these terms.
  • If we end it without cause, we will refund the unused part of what you have paid.

11. Changes to these terms#

We may update these terms. If a change is material we will email account holders at least 30 days beforehand. Continuing to use Hotelio after it takes effect means you accept it.

12. Governing law#

These terms are governed by the laws of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction. If you are a consumer, this does not take away rights you have under the law of the country where you live.

13. Contact#

Support and billing: admin@hotelio.lk
Hotelio, Colombo, Sri Lanka