Guest messages and reminders
WhatsApp guest messages and reminders, from the booking
Your guests are already on WhatsApp. Hotelio keeps a message ready for every point in the stay — arrival details, a welcome with Wi-Fi and directions, a review request — with the name, room and dates filled in. And it reminds you before each arrival, so someone is always at the desk.
Illustration of a WhatsApp welcome message drafted by Hotelio, with the guest's name, room, Wi-Fi details, a maps link and check-out time filled in.
Guest messages
The right message, already written
- Send by WhatsApp, share to any app, or copy — from the booking itself.
- Arrival details, a welcome with Wi-Fi and a maps link, a review request, and your price list.
- Guest name, room, dates and times filled in for you — no retyping.
- Edit every template once, in your own words; the app suggests the message the stay most likely needs.
Reminders
Never be caught out by an arrival
- A reminder before each guest arrives, so someone is at the desk.
- A separate, earlier reminder to have the room cleaned before they walk in.
- A reminder before each departure.
- Choose how much warning each one gives. Reminders live on your phone, so they fire even without a connection.
Day to day
How it works at your desk
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Write your templates once
Edit each message in your own words: arrival details, welcome, review request and your price list.
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Send from the booking
Open the stay and send by WhatsApp, share to any app, or copy. The app suggests the message the stay most likely needs.
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Get reminded in time
Choose how much warning you want before each arrival, room clean and departure. Reminders fire even without signal.
Messages and reminders are built from the bookings you take — there is no separate guest list to keep up to date.
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